Effective Date: 24th September 2026

At Qamillion, operated by M/s Duoworks Collective LLP (“Duoworks”), we provide customers with the option to create a registered account to access and manage various features and services available on the Qamillion online store. This Sign-Up Policy sets out the terms governing the creation, use, maintenance, and management of a customer account.

By creating an account on Qamillion, you acknowledge and agree to this Sign-Up Policy, along with the applicable Terms & Conditions, Privacy Policy, Return Policy, Exchange Policy, Refund Policy, and other policies, terms, and conditions applicable to the Qamillion online store.

1. Eligibility

   1. Only individuals who are 18 years of age or older are eligible to create and maintain a registered customer account on Qamillion.
   2. By creating an account, you confirm that you are at least 18 years of age and are legally eligible to enter into and be bound by the applicable terms and conditions.
   3. You may create an account by providing the information requested by Qamillion during the sign-up process.
   4. All information provided during registration must be true, accurate, complete, and current.
   5. You are responsible for keeping your account information accurate and updated.
   6. Duoworks reserves the right to refuse, restrict, suspend, or terminate an account if the information provided is inaccurate, incomplete, misleading, fraudulent, or otherwise inconsistent with Qamillion’s requirements or applicable law.

2. Account Creation

   1. The sign-up process may require information such as your name, mobile number, email address, delivery or billing address, and other information reasonably required by Qamillion.
   2. Qamillion may require verification of the information provided through OTP, email verification, or any other verification method implemented from time to time.
   3. An account will be considered successfully registered upon completion of the applicable sign-up and verification requirements.

3. Customer Account

   1. A registered customer may be able to access and manage features such as orders, order history, delivery addresses, wallet funds, returns, exchanges, and other account-related services made available by Qamillion.
   2. Certain features or services may be available only to registered customers.
   3. Registration of an account does not guarantee the availability of any particular product, service, offer, payment method, promotional benefit, or other feature.

4. Accuracy of Information

   1. You must provide accurate, complete, and current information while creating and maintaining your account.
   2. You should promptly update your account information whenever there is any change.
   3. Duoworks shall not be responsible for any delay, failure, or inconvenience arising from incorrect, incomplete, or outdated information provided by you.

5. Account Security

   1. You are responsible for maintaining the confidentiality and security of your account credentials, OTPs, authentication information, and other account access details.
   2. You must not knowingly share your account credentials or authentication information with any other person.
   3. You should promptly notify Qamillion if you become aware of any unauthorized access to or use of your account.
   4. You may be responsible for activities carried out through your account, except to the extent otherwise provided by applicable law or where such activity occurred due to circumstances beyond your reasonable control.

6. One Customer Account

   1. Unless otherwise permitted by Qamillion, a customer should maintain only one registered account.
   2. Creating or maintaining multiple accounts for the purpose of obtaining additional promotional benefits, coupons, discounts, credits, or other advantages may be treated as misuse of the Qamillion platform.
   3. Where such misuse is identified, Duoworks may restrict, suspend, or terminate the relevant accounts and may cancel, withdraw, or invalidate associated benefits, coupons, offers, or credits, subject to applicable law.

7. Prohibited Use

   You must not use your Qamillion account for:

   1. Any unlawful, fraudulent, deceptive, abusive, or unauthorized activity;
   2. Impersonating another person or misrepresenting your identity;
   3. Providing false, misleading, or fabricated information;
   4. Misusing promotional offers, coupons, discounts, wallet funds, or other customer benefits;
   5. Attempting to compromise, disrupt, interfere with, or gain unauthorized access to the Qamillion online store or its systems;
   6. Creating or using multiple accounts to circumvent restrictions, eligibility requirements, or promotional conditions; or
   7. Any other activity prohibited under the applicable terms and conditions or applicable law.

8. Suspension or Termination of Account

   1. Duoworks may suspend, restrict, or terminate an account where it reasonably determines that the account has been used in violation of this Sign-Up Policy, applicable terms, or law, including in cases involving fraud, abuse, unauthorized activity, false information, or security concerns.
   2. Where reasonably practicable, Duoworks may provide notice before taking such action, unless immediate action is required to protect customers, the Qamillion platform, Duoworks, or comply with applicable law or regulatory requirements.
   3. Suspension or termination may result in loss of access to certain account features, offers, benefits, coupons, or other account-related services, subject to applicable law.
   4. Suspension or termination shall not affect rights or obligations that have already accrued, subject to applicable law.

9. Customer-Initiated Account Closure

   1. A registered customer may request closure of their account through the account interface or by contacting Qamillion customer support through the available channels.
   2. Before closing an account, customers are advised to resolve any pending orders, returns, exchanges, refunds, wallet withdrawals, or other outstanding matters.
   3. Account closure may affect access to order history, wallet funds, coupons, offers, and other account-related information or benefits and applicable record-retention requirements.

10. Wallet and Registration

    1. Certain Qamillion Wallet features may require the customer to maintain a registered account.
    2. Withdrawal of eligible wallet funds by a registered customer shall remain subject to the applicable Refund Policy, wallet terms, verification requirements, and procedures of the relevant payment provider or intermediary.

11. Privacy

    1. Information collected during registration and account management shall be handled in accordance with Qamillion’s Privacy Policy and applicable law.
    2. Such information may be used or processed as reasonably necessary for account creation, authentication, order processing, delivery, customer support, fraud prevention, payment processing, and compliance with legal or regulatory requirements.

12. Changes to Account Services

    1. Duoworks may introduce, modify, suspend, or discontinue account features, registration methods, verification mechanisms, or other account-related services from time to time, subject to applicable law.
    2. Where required, material changes affecting customers may be communicated in accordance with applicable law and the applicable terms of the Qamillion online store.

13. Policy Amendments

    Duoworks reserves the right to modify, amend, suspend, or withdraw this Sign-Up Policy.