Effective Date: 24th September 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Qamillion online store (“Platform”), operated by M/s Duoworks Collective LLP (“Duoworks”).

By accessing or using the Platform, placing an order, or creating an account, you agree to these Terms and the other applicable policies of Qamillion.

1. Eligibility

   The Platform may be used only by individuals who are 18 years of age or older and legally capable of entering into a binding agreement.

2. Customer Account

   Certain features may require you to create a registered account. You are responsible for providing accurate, complete and current information and for maintaining the security of your account credentials and authentication information.

   Account creation and use are subject to the Sign-Up Policy.

3. Use of the Platform

   You agree to use the Platform only for lawful purposes and in accordance with these Terms and applicable law.

   You must not:

   1. provide false, misleading or fraudulent information;
   2. impersonate another person;
   3. misuse coupons, promotional benefits, wallet funds or other offers;
   4. create or use multiple accounts to circumvent restrictions or obtain benefits improperly;
   5. interfere with or compromise the security or operation of the Platform; or
   6. engage in any unlawful, fraudulent, abusive or unauthorised activity.

4. Product Information, Availability and Pricing

   Product descriptions, specifications, measurements, colours, images, availability and prices are provided for general information and may be updated from time to time.

   Certain product images may be AI-generated, digitally rendered or enhanced and may not exactly represent the actual product, including its colour, shade, texture or finish.

   For further details, please refer to the Product Information, Availability and Pricing Policy.

5. Orders

   Placing an order constitutes a request to purchase the selected products. Duoworks reserves the right to accept, reject, cancel or limit an order, subject to applicable law and these Terms.

   Product availability, pricing or other information may be corrected or updated where errors or inaccuracies are identified.

6. Payment

   Qamillion may offer payment methods including Credit Cards, Debit Cards, UPI, Net Banking and Cash on Delivery (“C.O.D.”), subject to availability.

   Qamillion may also permit payment or redemption through Exchange Coupons, Gift Cards and Promotional Coupons, subject to their applicable terms.

   You are responsible for keeping payment credentials and authentication information confidential. Do not share your OTP, UPI PIN, card PIN, CVV/CVC, internet banking password or similar security information with anyone.

7. Shipping and Delivery

   Qamillion currently offers shipping across India, subject to serviceability.

   Orders are ordinarily dispatched within 24 working hours, and delivery is ordinarily completed within 72 working hours from dispatch. Actual delivery times may vary due to operational, logistical, weather, location, serviceability or other circumstances.

   Customers are responsible for providing a complete and accurate delivery address.

8. Order Cancellation

   Orders may be cancelled subject to the Cancellation Policy.

   Any applicable cancellation charges, including charges relating to cancellation before dispatch or refusal of a dispatched order, shall be governed by the Cancellation Policy.

9. Returns

   Eligible products may be returned subject to the Return Policy, including its applicable return period, eligibility conditions, exclusions and inspection requirements.

   Unless otherwise specified in the Return Policy, the return request period is 3 days from the date of delivery.

10. Exchanges

    Eligible products may be exchanged subject to the Exchange Policy, including its applicable exchange period, eligibility conditions, exclusions and inspection requirements.

    Unless otherwise specified in the Exchange Policy, the exchange request period is 5 days from the date of delivery.

    Products purchased wholly or partly using an Exchange Coupon are subject to the restrictions specified in the Exchange Policy.

11. Refunds and Qamillion Wallet

    Approved refunds are by default credited to the Customer’s Qamillion Wallet and may be withdrawn by an eligible registered customer in accordance with the applicable procedures.

    All refund, wallet and withdrawal matters are governed by the Refund Policy.

12. Coupons and Other Benefits

    Exchange Coupons, Gift Cards, Promotional Coupons and other promotional benefits are subject to the terms applicable to each such benefit.

    Unless expressly permitted under the applicable terms, such benefits are not redeemable for cash or transferable to a bank account.

13. Privacy

    Personal information collected through the Platform is handled in accordance with the Privacy Policy and applicable law.

14. Suspension or Termination

    Duoworks may restrict, suspend or terminate access to the Platform or a Customer account where reasonably necessary, including in cases of policy violations, fraud, misuse, security concerns or unlawful activity, subject to applicable law.

15. Changes to the Platform and Policies

    Duoworks may modify, suspend or discontinue any Platform feature, service, product or functionality from time to time.

    Duoworks may also modify, amend, suspend or withdraw these Terms and other applicable policies prospectively, subject to applicable law. The version applicable to an order or transaction shall generally be the version communicated or made available at the relevant time.

16. Applicable Policies

    These Terms are to be read together with the policies applicable to the Customer’s use of the Platform, including:

    • Sign-Up Policy
    • Product Information, Availability and Pricing Policy
    • Cancellation Policy
    • Return Policy
    • Exchange Policy
    • Refund Policy
    • Privacy Policy
    • Any other policy, notice or terms specifically applicable to a particular product, service, offer or transaction.

    Where a specific policy contains detailed provisions governing a particular matter, that matter shall be governed by the applicable policy, subject to these Terms and applicable law.

17. Customer Responsibility

    By using the Platform, you acknowledge that you have reviewed and agree to comply with these Terms and the applicable policies governing your transaction or use of Qamillion services.

Privacy Policy

1. Introduction

   1. M/s Duoworks Collective LLP (“Duoworks”, “we”, “us” or “our”) operates www.qamillion.com (“Website”).
   2. We respect the privacy of our Customers and are committed to protecting personal information collected through the Website, our services, customer interactions and other lawful means.
   3. This Privacy Policy explains what information we may collect, why we collect it, how we may use it, and the choices available to Customers.

2. Information we may collect.

   Depending on the Customer’s interaction with the Website, we may collect:

   1. Personal information: Name, date of birth and gender.
   2. Contact information: Email address, phone number and other contact details provided by the Customer.
   3. Demographic information: Postcode, preferences, interests and similar information.
   4. Transaction and account information: Information relating to orders, purchases, returns, exchanges, refunds and customer support interactions.
   5. Website usage information: Information relating to how the Customer uses or interacts with our Website, including information collected through cookies or similar technologies.
   6. Survey and offer information: Information provided by Customers while participating in customer surveys, contests, promotions, offers or other activities.
   7. Any other information voluntarily provided by the Customer or reasonably required for providing our products and services.
   8. We may also receive information from service providers or other third parties where permitted by applicable law.

3. Purpose of Collection and Use.

   The information collected may be recorded and used for the following purposes:

   1. Internal record keeping and administration.
   2. Creating and managing Customer accounts and orders.
   3. Processing purchases, payments, returns, exchanges and refunds.
   4. Providing customer support and responding to queries.
   5. Improving our products, services, Website and Customer experience.
   6. Understanding Customer preferences and interests.
   7. Personalizing or customizing the Website, content, products and offers according to Customer interests.
   8. Conducting surveys, promotions, contests and other Customer activities.
   9. Sending information about new products, special offers, promotions, services or other information that we believe may be relevant or useful to the Customer, subject to applicable law and the Customer’s preferences.
   10. Preventing fraud, misuse, unauthorized activity and other security risks.
   11. Complying with applicable laws, regulations, legal requirements and lawful requests.

4. Marketing Communications.

   1. From time to time, we may use the contact information provided by the Customer to send information regarding new products, special offers, promotions, services or other Website-related information.
   2. Customers may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting our Help Desk.
   3. Opting out of promotional communications will not affect essential service-related communications, such as order confirmations, delivery updates, payment notifications, refunds or important account communications.

5. Cookies and Similar Technologies.

   1. We may use cookies and similar technologies to operate, secure and improve the Website, remember preferences, understand Website usage and provide a more relevant Customer experience.
   2. Customers may be able to manage or disable cookies through their browser or device settings. Certain Website features may not function properly if cookies are disabled.

6. Sharing of Information.

   We may share or disclose information, where necessary and permitted by applicable law, with:

   1. Payment gateways, banks, payment aggregators and other payment service providers.
   2. Delivery and logistics partners.
   3. Technology, hosting, analytics and other service providers supporting our Website and operations.
   4. Marketing or communication service providers, where permitted.
   5. Professional advisers, auditors and legal or regulatory authorities where required.
   6. Other parties where necessary to prevent fraud, protect our rights or comply with applicable law.
   7. We do not intend to sell Customer personal information for consideration.

7. Data Security.

   1. We take reasonable technical and organizational measures to protect Customer information against unauthorized access, loss, misuse, alteration or disclosure.
   2. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Retention of Information.

   We may retain Customer information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal or regulatory requirements, or otherwise as permitted by applicable law.

9. Customer Rights and Choices.

   1. Subject to applicable law, Customers may have rights relating to their personal information, including the right to access, correction, updating, withdrawal of consent, grievance redressal and other applicable rights.
   2. Customers may exercise applicable rights or raise privacy-related concerns by contacting our Help Desk or the contact details provided below.
   3. Where processing is based on consent, withdrawal of consent may affect our ability to provide certain services or features.

10. Third-Party Websites and Services.

    1. The Website may contain links to third-party websites, services or applications. Their privacy practices are governed by their respective privacy policies.
    2. We are not responsible for the privacy practices or content of third-party websites or services.

11. Policy Amendments.

    Duoworks reserves the right to modify, amend, suspend, or withdraw the Qamillion Privicy Policy, in whole or in part, at its discretion, subject to applicable law.

Domestic Shipping Policy

1. Delivery & Shipping.

   Orders are fulfilled and delivered through third-party delivery partners. M/s Duoworks Collective LLP (“Duoworks”, “we”, “us” or “our”) shall bear the applicable shipping and delivery costs and offer free shipping to its customers across India on all orders placed for Qamillion Products via www.qamillion.com, unless otherwise specified in any applicable policy or otherwise communicated in relation to a specific product, order, exchange, return, or any other applicable circumstance.

2. Dispatch Time.

   Orders shall ordinarily be dispatched within 24 working hours from the date and time of receipt of the order, subject to successful order verification, product availability, and the absence of any circumstances that may prevent or delay dispatch. Dispatch timelines may be affected by public holidays, unforeseen operational issues, or other circumstances beyond Duoworks’ reasonable control.

3. Estimated Delivery Time.

   The products are ordinarily expected to be delivered within 72 working hours from the date of dispatch. As delivery is carried out through third-party delivery partner(s), the delivery timeline may vary depending on the Customer’s location, the availability and serviceability of the relevant delivery partner, weather conditions, local conditions, and other factors. While we endeavour to ensure delivery within the stated timeline, actual delivery timelines may occasionally vary due to circumstances beyond our reasonable control.

4. Delivery Address.

   1. Orders will be delivered to the delivery address provided by the Customer.
   2. Customers are responsible for providing a complete and accurate delivery address, including the applicable PIN code, contact number, and any other information reasonably required for successful delivery.
   3. Duoworks shall not be responsible for any delay, failed delivery, or unsuccessful delivery attempt resulting from an incorrect, incomplete, inaccurate, or inaccessible delivery address, or from the Customer’s unavailability to receive the order.

5. Order Tracking.

   Customers can track the status of their orders through the “Help Desk” → “Order Tracking” section available on www.qamillion.com.

6. Delivery Delays.

   Order delivery is fulfilled through third-party delivery partners. Once an order has been successfully handed over to the relevant delivery partner, the delivery timeline may be delayed due to circumstances beyond the reasonable control of Duoworks, including natural events, adverse weather conditions, strikes, transportation disruptions, government restrictions, public holidays, technical issues, or other unforeseen circumstances.

Exchange Policy

M/s Duoworks Collective LLP (“Duoworks”, “we”, “us” or “our”) strives to ensure that every Customer has a satisfactory experience with Qamillion Products. Subject to the terms and conditions set out in this Exchange Policy, eligible products may qualify for an exchange if an exchange request is initiated within 5 (five) days from the date of delivery.

1. Exchange Request Period

   Customers may initiate an exchange request within 5 (five) days from the date of delivery of the product. Any exchange request initiated after the expiry of this period may not be accepted.

2. Exchange Eligibility Conditions

   A product shall be eligible for exchange only if all the following conditions are satisfied:

   1. The product was not paid for, wholly or partly, using an “Exchange Coupon”. Products purchased under an order or invoice where an Exchange Coupon has been used shall not be eligible for cancellation, return, exchange, or refund;
   2. The exchange request is initiated within the applicable exchange period;
   3. The product is unused, unworn, unwashed, and in its original condition;
   4. The product is returned with its original packaging, tags, labels, accessories, and other accompanying materials, wherever applicable;
   5. The product has not been damaged, altered, soiled, or otherwise used by the Customer.

   Note: Duoworks reserves the right to reject an exchange request if the product does not satisfy any of the applicable exchange eligibility conditions.

3. Exchange Request Process

   The exchange process shall consist of two stages:

   1. At Customer’s End
      1. Customers must initiate an exchange request through the “Help Desk” → “Order Exchange” section available on www.qamillion.com.
      2. The Customer shall be required to provide the relevant order details, including the Order No., the reason for the exchange, photographs or videos of the product, and such other information as may be reasonably required by Duoworks for processing and verifying the exchange request.
      3. Once the initial exchange request and verification process is completed, a pickup of the product shall be initiated.
   2. At Qamillion’s End
      1. Once the returned product is received at the Qamillion facility, the product shall undergo an internal inspection to verify its condition and compliance with the applicable exchange eligibility conditions.
      2. Upon satisfactory completion of the inspection, the exchange shall be approved and accepted by Qamillion.
      3. If the product does not satisfy the applicable exchange eligibility conditions, the exchange request may be rejected.
      4. Where the exchange request is approved, Qamillion shall issue an Exchange Coupon to the Customer, subject to the terms set out in this Exchange Policy.

   Note: As the products are wearable products, Qamillion shall have the final authority to determine whether a returned product is eligible for exchange based on the outcome of the internal inspection. The photographs or videos submitted by the Customer at the time of initiating the exchange request shall be considered for preliminary verification only and shall not constitute final confirmation of the product’s exchange eligibility. Accordingly, an exchange request may be rejected following physical inspection at the Qamillion facility even if the product appeared to satisfy the applicable exchange conditions in the photographs or videos submitted by the Customer, based on which the pickup was initiated.

4. Exchange Exclusions

   Certain products may be excluded from exchange eligibility under the following circumstances:

   1. Where the product has already been exchanged once. This shall be a standard exchange exclusion and shall apply irrespective of whether the exclusion is separately communicated on the relevant product page;
   2. Where the product was purchased under any promotional scheme, including an end-of-season sale, clearance sale, or other promotional offer or terms, provided that such exclusion is specifically communicated on the relevant product page;
   3. Where the product is subject to applicable hygiene-related exchange restrictions, provided that such exclusion is specifically communicated on the relevant product page;
   4. Where the requested replacement size, colour, variant, or product is unavailable, in which case Qamillion may be unable to process the requested exchange; or
   5. Where any other exchange exclusion is applicable, provided that such exclusion is specifically communicated by Duoworks on the relevant product page or elsewhere on the Qamillion online store, including through applicable policies, terms, notices, or other customer-facing communications.

   Note: Customers are advised to review the applicable exchange eligibility conditions and exclusions before placing an exchange request.

5. Exchange Coupons

   1. Once an exchange request has been approved following the applicable inspection, the Customer shall be issued a Qamillion Exchange Coupon.
   2. An Exchange Coupon cannot be redeemed for cash, transferred to a bank account, or withdrawn through the Qamillion Wallet.
   3. The Exchange Coupon may be used by the Customer to make a purchase on the Qamillion online store.
   4. The value of the purchase made using an Exchange Coupon must be equal to or higher than the value of the Exchange Coupon.
   5. Where the value of the purchase is higher than the value of the Exchange Coupon, the Customer shall be required to pay the applicable difference.
   6. Where the value of the purchase is lower than the value of the Exchange Coupon, the unused or remaining balance shall not be refunded, transferred, credited, or otherwise carried forward to the Customer in any form.
   7. An Exchange Coupon shall be applicable only in accordance with the terms specified by Qamillion and shall not be exchangeable for cash or otherwise withdrawable.
   8. Any purchase made using an Exchange Coupon shall not be treated as a fresh purchase for the purpose of exchange eligibility. Accordingly, products purchased using an Exchange Coupon shall not be eligible for any further exchange.

6. Exchange Coupon Restrictions

   Products purchased wholly or partly using an Exchange Coupon shall be subject to the following restrictions:

   1. Such products shall not be eligible for cancellation, return, exchange, or refund;
   2. The Customer shall not be entitled to receive any refund, wallet credit, cash equivalent, or withdrawal in respect of the amount paid using an Exchange Coupon; and
   3. Any additional amount paid by the Customer over and above the Exchange Coupon value shall remain subject to the applicable terms and conditions of the purchase.

7. No Further Exchange

   1. Each product shall be eligible for only one exchange under this Exchange Policy.
   2. Once a product has been exchanged, the replacement product shall not be eligible for any further exchange, irrespective of whether the replacement product was purchased wholly or partly using an Exchange Coupon.

8. Policy Amendments

   Duoworks reserves the right to modify, amend, suspend, or withdraw Qamillion’s Exchange Policy, in whole or in part, at its discretion.

Cancellation Policy

1. Cancellation Period.

   Customers may request cancellation of an order at any time before the order is dispatched for delivery. Once an order has been dispatched for delivery, it cannot be cancelled. In such cases, the Customer may initiate a return request in accordance with the Return Policy.

2. Initiating Cancellation.

   1. Customers can cancel their order through the “Help Desk” → “Order Cancellation” section on www.qamillion.com.

3. Cancellation Charges.

   The following cancellation charges shall apply:

   1. Order Cancellation Before Dispatch:

      A cancellation charge of ₹50 per product shall be deducted towards order processing and related costs.

   2. Order Cancellation After Dispatch: An order cannot be cancelled once it has been dispatched for delivery. If the Customer refuses to accept the shipment and the shipment is consequently returned after dispatch, a processing charge of ₹150 per product shall be deducted from the eligible refund amount.

   Note: Customers are advised not to refuse delivery. Instead, Customers should accept the delivery and initiate an “Unconditional Return with 100% Refund” request in accordance with the Return Policy.

   Exception: Where an order or invoice has been paid for, wholly or partly, using an “Exchange Coupon”, the products purchased under such order or invoice shall not be eligible for cancellation, return, exchange, or refund.

4. Cancellation Confirmation.

   Upon successful cancellation, the Customer will receive confirmation through email, SMS, notification or other communication registered with the Website. If the Customer does not receive confirmation, the Customer should promptly contact our “Help Desk”.

5. Refund to Qamillion Wallet and Withdrawal.

   1. After deduction of any applicable cancellation charges, the eligible refund amount shall be credited to the Customer’s Qamillion Wallet by default.
   2. The balance available in the Qamillion Wallet may be used to make purchases on the Qamillion online store.
   3. A registered Customer may request withdrawal of eligible funds available in the Qamillion Wallet. Such withdrawal shall generally be processed to the original payment method used for the relevant purchase, subject to the procedures of the applicable payment service provider.
   4. The time required for the withdrawn amount to be credited to the Customer’s original payment method may vary depending on the Customer’s bank, card issuer, UPI provider, payment gateway, or other applicable payment service provider.

6. Policy Amendment.

   Duoworks reserves the right to amend, modify, suspend, or otherwise change the Qamillion’s Wallet withdrawal process from time to time, including the applicable procedures, requirements, and payment methods, subject to applicable law. Any such changes shall not affect withdrawal requests that have already been successfully initiated and confirmed, unless otherwise required by applicable law or the applicable payment service provider.

Refund Policy

At Qamillion, we aim to keep our refund and withdrawal process simple, transparent, and straightforward.

1. Refund Eligibility

   Refunds are applicable only to Order Returns and Order Cancellations, subject to the applicable Return Policy and Cancellation Policy, respectively.

2. Refund to Qamillion Wallet

   The refund amount shall be credited to the Customer’s Qamillion Wallet by default. Wallet funds may be used by the Customer to make purchases on the Qamillion online store (www.qamillion.com).

3. Withdrawal of Eligible Wallet Funds

   A registered Customer may request withdrawal of eligible funds from their Qamillion Wallet. The withdrawn amount shall be processed to the original payment method used for the relevant purchase, subject to the procedures, limitations, and processing requirements of the applicable payment service provider.

4. Withdrawal Processing Time

   The time required for the withdrawn amount to be credited to the Customer’s original payment source may vary depending on the Customer’s payment service provider, banking institution, or other applicable payment intermediary.

Policy Amendments

Duoworks reserves the right to modify, amend, suspend, or withdraw the Qamillion Refund Policy, in whole or in part, at its discretion, subject to applicable law.

Return Policy

M/s Duoworks Collective LLP (“Duoworks”, “we”, “us” or “our”) strives to ensure that every Customer has a satisfactory experience with Qamillion Products. Subject to the terms and conditions set out in this Return Policy, eligible products may qualify for an “Unconditional Return with 100% Refund” if a return request is initiated within 3 (three) days from the date of delivery.

1. Return Request Period.

   Customers may initiate a return request within 3 (three) days from the date of delivery of the product. Any return request initiated after the expiry of this period may not be accepted.

2. Return Eligibility Conditions.

   A product shall be eligible for return only if all the following conditions are satisfied:

   1. The return request is initiated within the applicable return period;
   2. The product is unused, unworn, unwashed, and in its original condition;
   3. The product is returned with its original packaging, tags, labels, accessories, and other accompanying materials, wherever applicable;
   4. The product has not been damaged, altered, soiled, or otherwise used by the Customer.

   Note: Duoworks reserves the right to reject a return request if the product does not satisfy any of the applicable return eligibility conditions.

3. Product Return Process.

   The return process shall consist of two stages:

   1. At Customer’s End.
      1. Customers must initiate a return request through the “Help Desk” → “Order Return” section available on www.qamillion.com.
      2. The Customer shall be required to provide the relevant order details, including the Order No., the reason for the return, photographs or videos of the product, and such other information as may be reasonably required by Duoworks for processing and verifying the return request.
      3. Once the initial return request and verification process is completed, a pickup of the product shall be initiated.
   2. At Qamillion’s End.
      1. Once the returned package is received at the Qamillion facility, the product shall undergo an internal inspection to verify its condition and compliance with the applicable return eligibility conditions.
      2. Upon satisfactory completion of the inspection, the return shall be approved and accepted by Qamillion. If the product does not satisfy the applicable return eligibility conditions, the return may be rejected.

   Note: As the products are wearable products, Qamillion shall have the final authority to determine whether a returned product is eligible for acceptance or rejection based on the outcome of the internal inspection. The photographs or videos submitted by the Customer at the time of initiating the return request shall be considered for preliminary verification only and shall not constitute final confirmation of the product’s return eligibility. Accordingly, a return may be rejected following physical inspection even if the product appeared to satisfy the applicable return conditions in the photographs or videos submitted by the Customer, based on which the pickup was initiated.

4. Retun Exclusions.

   Certain products may be excluded from return eligibility under the following circumstances:

   1. Where the product has already been exchanged once. This shall be a standard return exclusion and shall apply irrespective of whether the exclusion is separately communicated on the relevant product page.
   2. Where the product was purchased under any promotional scheme, including an end-of-season sale, clearance sale, or other promotional offer or terms, provided that such exclusion is specifically communicated on the relevant product page.
   3. Where the product is subject to applicable hygiene-related return restrictions, provided that such exclusion is specifically communicated on the relevant product page.
   4. Where any other return exclusion is applicable, provided that such exclusion is specifically communicated by Duoworks on the relevant product page or elsewhere on the Qamillion online store, including through applicable policies, terms, notices, or other customer-facing communications.

   Note: Customers are advised to review the applicable return eligibility conditions and exclusions before placing an order.

5. Refund to Qamillion wallet and withdrawal.

   1. Once a return is approved, the eligible refund amount, if any, shall be credited to the Customer’s Qamillion Wallet by default.
   2. The balance available in the Qamillion Wallet may be used to make purchases on the Qamillion online store.
   3. A registered Customer may request withdrawal of eligible funds available in the Qamillion Wallet. Such withdrawal shall generally be processed to the original payment method used for the relevant purchase, subject to the procedures of the applicable payment service provider.
   4. The time required for the withdrawn amount to be credited to the Customer’s original payment method may vary depending on the Customer’s bank, card issuer, UPI provider, payment gateway, or other applicable payment service provider.
   5. Duoworks reserves the right to amend, modify, suspend, or otherwise change the Qamillion Wallet withdrawal process from time to time, including the applicable procedures, requirements, and payment methods, subject to applicable law. Any such changes shall not affect withdrawal requests that have already been successfully initiated and confirmed, unless otherwise required by applicable law or the applicable payment service provider.

6. Policy Amendments.

   Duoworks reserves the right to modify, amend, suspend, or withdraw Qamillion’s Return Policy, in whole or in part, at its discretion, subject to applicable law. Any such modification, amendment, suspension, or withdrawal shall apply prospectively, and the Return Policy applicable to an order shall be determined based on the terms communicated to the Customer at the time of purchase.

Sign-Up Policy

At Qamillion, operated by M/s Duoworks Collective LLP (“Duoworks”), we provide customers with the option to create a registered account to access and manage various features and services available on the Qamillion online store. This Sign-Up Policy sets out the terms governing the creation, use, maintenance, and management of a customer account.

By creating an account on Qamillion, you acknowledge and agree to this Sign-Up Policy, along with the applicable Terms & Conditions, Privacy Policy, Return Policy, Exchange Policy, Refund Policy, and other policies, terms, and conditions applicable to the Qamillion online store.

1. Eligibility

   1. Only individuals who are 18 years of age or older are eligible to create and maintain a registered customer account on Qamillion.
   2. By creating an account, you confirm that you are at least 18 years of age and are legally eligible to enter into and be bound by the applicable terms and conditions.
   3. You may create an account by providing the information requested by Qamillion during the sign-up process.
   4. All information provided during registration must be true, accurate, complete, and current.
   5. You are responsible for keeping your account information accurate and updated.
   6. Duoworks reserves the right to refuse, restrict, suspend, or terminate an account if the information provided is inaccurate, incomplete, misleading, fraudulent, or otherwise inconsistent with Qamillion’s requirements or applicable law.

2. Account Creation

   1. The sign-up process may require information such as your name, mobile number, email address, delivery or billing address, and other information reasonably required by Qamillion.
   2. Qamillion may require verification of the information provided through OTP, email verification, or any other verification method implemented from time to time.
   3. An account will be considered successfully registered upon completion of the applicable sign-up and verification requirements.

3. Customer Account

   1. A registered customer may be able to access and manage features such as orders, order history, delivery addresses, wallet funds, returns, exchanges, and other account-related services made available by Qamillion.
   2. Certain features or services may be available only to registered customers.
   3. Registration of an account does not guarantee the availability of any particular product, service, offer, payment method, promotional benefit, or other feature.

4. Accuracy of Information

   1. You must provide accurate, complete, and current information while creating and maintaining your account.
   2. You should promptly update your account information whenever there is any change.
   3. Duoworks shall not be responsible for any delay, failure, or inconvenience arising from incorrect, incomplete, or outdated information provided by you.

5. Account Security

   1. You are responsible for maintaining the confidentiality and security of your account credentials, OTPs, authentication information, and other account access details.
   2. You must not knowingly share your account credentials or authentication information with any other person.
   3. You should promptly notify Qamillion if you become aware of any unauthorized access to or use of your account.
   4. You may be responsible for activities carried out through your account, except to the extent otherwise provided by applicable law or where such activity occurred due to circumstances beyond your reasonable control.

6. One Customer Account

   1. Unless otherwise permitted by Qamillion, a customer should maintain only one registered account.
   2. Creating or maintaining multiple accounts for the purpose of obtaining additional promotional benefits, coupons, discounts, credits, or other advantages may be treated as misuse of the Qamillion platform.
   3. Where such misuse is identified, Duoworks may restrict, suspend, or terminate the relevant accounts and may cancel, withdraw, or invalidate associated benefits, coupons, offers, or credits, subject to applicable law.

7. Prohibited Use

   You must not use your Qamillion account for:

   1. Any unlawful, fraudulent, deceptive, abusive, or unauthorized activity;
   2. Impersonating another person or misrepresenting your identity;
   3. Providing false, misleading, or fabricated information;
   4. Misusing promotional offers, coupons, discounts, wallet funds, or other customer benefits;
   5. Attempting to compromise, disrupt, interfere with, or gain unauthorized access to the Qamillion online store or its systems;
   6. Creating or using multiple accounts to circumvent restrictions, eligibility requirements, or promotional conditions; or
   7. Any other activity prohibited under the applicable terms and conditions or applicable law.

8. Suspension or Termination of Account

   1. Duoworks may suspend, restrict, or terminate an account where it reasonably determines that the account has been used in violation of this Sign-Up Policy, applicable terms, or law, including in cases involving fraud, abuse, unauthorized activity, false information, or security concerns.
   2. Where reasonably practicable, Duoworks may provide notice before taking such action, unless immediate action is required to protect customers, the Qamillion platform, Duoworks, or comply with applicable law or regulatory requirements.
   3. Suspension or termination may result in loss of access to certain account features, offers, benefits, coupons, or other account-related services, subject to applicable law.
   4. Suspension or termination shall not affect rights or obligations that have already accrued, subject to applicable law.

9. Customer-Initiated Account Closure

   1. A registered customer may request closure of their account through the account interface or by contacting Qamillion customer support through the available channels.
   2. Before closing an account, customers are advised to resolve any pending orders, returns, exchanges, refunds, wallet withdrawals, or other outstanding matters.
   3. Account closure may affect access to order history, wallet funds, coupons, offers, and other account-related information or benefits and applicable record-retention requirements.

10. Wallet and Registration

    1. Certain Qamillion Wallet features may require the customer to maintain a registered account.
    2. Withdrawal of eligible wallet funds by a registered customer shall remain subject to the applicable Refund Policy, wallet terms, verification requirements, and procedures of the relevant payment provider or intermediary.

11. Privacy

    1. Information collected during registration and account management shall be handled in accordance with Qamillion’s Privacy Policy and applicable law.
    2. Such information may be used or processed as reasonably necessary for account creation, authentication, order processing, delivery, customer support, fraud prevention, payment processing, and compliance with legal or regulatory requirements.

12. Changes to Account Services

    1. Duoworks may introduce, modify, suspend, or discontinue account features, registration methods, verification mechanisms, or other account-related services from time to time, subject to applicable law.
    2. Where required, material changes affecting customers may be communicated in accordance with applicable law and the applicable terms of the Qamillion online store.

13. Policy Amendments

    Duoworks reserves the right to modify, amend, suspend, or withdraw this Sign-Up Policy.

Product Information

Product Information, Availability and Pricing

1. AI-Generated Product Images and Colour Variations

   1. Certain product images, photographs, styling visuals, model displays, or other visual representations displayed on the Platform may be created, generated, modified, enhanced, or digitally rendered using artificial intelligence (“AI”) or other digital technologies.
   2. Due to the nature and limitations of AI-generated or digitally enhanced imagery, the colour, shade, tone, texture, finish, proportions, patterns, or other visual characteristics shown in such images may vary from the actual product delivered to the Customer.
   3. Additionally, where multiple images of the same or similar product are displayed on the Qamillion online store, the colour or other visual characteristics of the product may appear different between images, even where the underlying product is the same. Such variations may arise from AI generation, digital rendering, image processing, lighting simulation, screen settings, or other technical factors.
   4. Customers acknowledge that the images displayed on the Platform are intended primarily for visual reference and illustration and should not be treated as an exact colour or visual representation of the physical product.
   5. The actual product delivered shall be considered the reference for its physical colour, shade, texture, finish, and other inherent characteristics, subject to the applicable product description, specifications, quality standards, and Customer rights under applicable law.

2. Product Specifications and Measurements

   1. Product specifications, measurements, dimensions, sizing information, material details, colours, finishes, and other product attributes displayed on the Platform are provided for general reference and may be subject to reasonable variations arising from manual manufacturing processes, material characteristics, measurement methods, or other inherent product variations.
   2. Customers are advised to review the applicable product details, specifications, sizing information, and other relevant information provided on the product page before placing an order.

3. Product Availability

   All products and services displayed on the Platform are subject to availability, stock limitations, warehouse serviceability, and technical or system updates. The inclusion of any product or service on the Platform does not guarantee its continued availability for purchase or delivery.

4. Quantity Limitations

   Duoworks reserves the right to limit the quantity of any product or service available for purchase on the Platform.

5. Product Descriptions and Pricing

   1. Product prices, descriptions, specifications, features, and other product information are subject to change from time to time without prior notice.
   2. Duoworks reserves the right to correct any typographical, pricing, description, specification, technical, or other errors or inaccuracies identified on the Platform.

6. Product Discontinuation

   Duoworks reserves the right to discontinue, modify, or withdraw any product or service offered on the Platform at any time.

7. Product Quality and Customer Expectations

   1. While Duoworks endeavours to maintain the quality and accuracy of its products and product information, Duoworks does not guarantee that products, services, information, or other materials purchased or obtained through the Platform will meet every individual preference, aesthetic expectation, or subjective requirement of a Customer.
   2. Products shall, however, remain subject to applicable quality standards, statutory warranties, and applicable consumer protection rights.

8. Changes and Updates

   Duoworks reserves the right to update or amend product information, including product descriptions, specifications, images, pricing, availability, and other related information, as necessary to reflect current offerings or correct errors or inaccuracies.

Payment Methods Policy

1. Accepted Payment Methods.

   M/s Duoworks Collective LLP (“Duoworks”, “we”, “us” or “our”) accepts payments for purchases made through www.qamillion.com using:

   1. Credit Cards.
   2. Debit Cards
   3. UPI.
   4. Net Banking.
   5. C.O.D. – Cash on Delivery.

2. Payment Processing.

   Payments are processed through third-party payment gateway(s) and are subject to successful authorization and confirmation by the relevant payment service provider. An order shall be deemed successfully paid only upon receipt of payment confirmation by our bank. Until such confirmation is received, the order shall not be considered paid or confirmed.

   Note: If the Customer’s account has been debited but the order has not been confirmed, the Customer should not make repeated payments for the same order. Instead, the Customer should promptly contact the Qamilion “HelpDesk” for assistance in verifying the payment status and resolving the issue.

3. Security.

   We will never ask you to disclose or share your OTP, UPI PIN, card PIN, CVV/CVC, internet banking password, or any other confidential payment credentials. Customers are solely responsible for maintaining the confidentiality and security of their payment credentials and must not share such information with any person claiming to represent us.

4. Changes to Payment Methods.

   Duoworks reserves the right, at its sole discretion, to add, suspend, discontinue, remove, modify, restrict, or otherwise amend the payment methods made available to users from time to time. Any such changes may be made without prior notice or intimation to the user. Such changes shall not affect confirmed orders that are pending delivery, and such orders shall continue to be processed and fulfilled in accordance with the terms applicable at the time of confirmation.

Alternate Payment Methods Policy

M/s Duoworks Collective LLP (“Duoworks”, “we”, “us” or “our”) offer certain alternate payment methods that can be used for eligible purchases on www.qamillion.com (“Website”). These include Exchange Coupons, Gift Cards, and Promotional Coupons. Each such payment instrument is subject to its applicable terms, validity, eligibility and redemption conditions.

1. Exchange Coupons.

   1. Exchange Coupons shall be issued to a customer upon the exchange of a previously purchased Qamillion product and shall be redeemable in accordance with the Exchange Policy published at www.qamillion.com, including the applicable validity period, minimum purchase requirement, eligible products or categories, and all other terms and conditions specified therein.
   2. Each Exchange Coupon shall be redeemable only once and must be utilised in full in a single transaction; customers are advised to ensure that the minimum purchase value is equal to or greater than the value of the Exchange Coupon to derive its full benefit, and any unused, unutilised, or remaining value of the Exchange Coupon shall not be refunded, exchanged, transferred, or carried forward in any manner.

2. Gift Cards.

   1. Gift Cards received as a gift or purchased through the Qamillion Online Store shall be redeemable towards part or full payment for the eligible purchases on the Website, shall not be exchangeable for cash, and shall be used in accordance with the Gift Card Policy printed on or provided with the specific Gift Card, including its specified validity period, minimum purchase requirement, eligible products or categories, and all other applicable terms and conditions.
   2. Each Gift Card shall be redeemable only once and must be utilised in full in a single transaction; customers are advised to ensure that the minimum purchase value is equal to or greater than the value of the Gift Card to derive its full benefit, and any unused, unutilised, or remaining value of the Gift Card shall not be refunded, exchanged, transferred, or carried forward in any manner.

3. Promotional Coupons.

   1. Promotional Coupons shall be issued as part of promotional, marketing, loyalty, or other customer offers and shall be redeemable only towards part or full payment for eligible purchases on the Website, shall not be exchangeable for cash, and shall be used in accordance with the Promotional Offer printed on or provided with the specific Promotional Coupon, including the specified validity period, minimum purchase requirement, eligible products or categories, and all other applicable terms and conditions.
   2. Each Promotional Coupon shall be redeemable only once and must be utilised in full in a single transaction; customers are advised to ensure that the minimum purchase value is equal to or greater than the value of the Promotional Coupon to derive its full benefit, and any unused, unutilised, or remaining value of the Promotional Coupon shall not be refunded, exchanged, transferred, or carried forward in any manner.

4. General Conditions.

   1. Alternate payment instruments shall not be redeemable or exchangeable for cash.
   2. Alternate payment instruments are non-transferable and may be used only by the eligible customer or recipient in accordance with the applicable terms printed on or provided with the specific Promotional Coupon / Gift Card.
   3. Only valid, eligible, and authorised Coupon / Gift Card may be redeemed.
   4. Expired, cancelled, invalid, fraudulent, tampered with, or unauthorised Coupon / Gift Card shall not be accepted or honoured.
   5. The combined use of multiple Coupon / Gift Card or any alternate payment instruments in a single transaction may be restricted or prohibited in accordance with the applicable policy or offer, or as otherwise communicated on the Website or specified on the relevant coupon or card.
   6. Where an order or invoice is paid for, wholly or partly, using an Exchange Coupon, Gift Card, or Promotional Coupon, the products purchased under such order or invoice shall not be eligible for cancellation, return, exchange, replacement, or refund.
   7. Each alternate payment instrument shall be redeemable only once and shall be utilised in full in a single transaction, and any unused, unutilised, or remaining value shall not be refunded, exchanged, transferred, or carried forward in any manner.
   8. M/s Duoworks Collective LLP reserves the right to reject, suspend, or cancel any transaction where an alternate payment instrument is found to have been used in violation of the applicable policy, offer, terms, or conditions.